Cancellation, Return & Exchange Policy
At Maeo, we follow a customer-friendly approach to ensure your shopping experience is smooth and stress-free. We are always here to assist you before and after your purchase.
We encourage you to ask any questions regarding fabric, size, design, or fit before placing your order. Our team is always happy to help you make the right choice.
When Exchange / Return is Not Accepted
- Exchange or return is not accepted due to slight color differences (10–15%) caused by screen resolution or lighting.
- Exchange or return is not accepted if you do not like the material or color after delivery. All product details are clearly mentioned, so we recommend reviewing them before placing your order.
- Exchange or return is not accepted due to a change of mind after placing the order.
Exchange Due to Size Issues
Please refer to the size chart available on each product page before placing your order. If you need help choosing the right size, feel free to contact us.
In case of size issues, please email us at contact.maeo@gmail.com within 7 days of receiving your order, along with your order number and issue details.
Exchange requests are subject to product availability. A charge of ₹200 per item will be applicable to cover reverse pickup and re-dispatch costs.
Exchange for Damaged or Incorrect Product
We ensure strict quality checks before dispatch. However, if you receive a damaged, defective, or incorrect product, we will assist you with an exchange.
Please email us within 7 days of delivery at contact.maeo@gmail.com with your order details and product images.
Once verified and approved, we will arrange a reverse pickup and send a replacement (subject to availability). If the product is unavailable, a store credit of the same amount will be issued, valid for 60 days.
Cancellations
Orders once placed cannot be cancelled. However, you can contact us for support and we will try our best to assist you.
